Telco Eftel asks customers to pay $299 for their own mix up.

Media Release Telco Eftel asks customers to pay $299 for their own mix up. 8 October 2013 A recent 'billing system melt down' by Eftel has seen new connections over the past 6 months being charged a fee of $299 - regardless of how much the connection actually cost them, due to a loophole in their terms and conditions. Stated to be a "widespread problem affecting all customers who connected within the last 12 months", the billing hiccup in August meant Eftel was able to charge its new customers between $59 and [...]

How will open credit scores impact Australians?

Credit reporting agency Veda Advantage has just announced it will allow consumers to receive a copy of their credit score with their credit report. We look at how that will occur, and what possible impact that will have on consumers and also brokers and whether consumers will be better able to manage their credit worthiness using this ‘score’. By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repair and www.fixmybadcredit.com.au. It was announced on Monday by Banking Day that Veda has ‘lifted the veil’ on credit scores and will allow consumers [...]

Slap on the wrist for Telstra under TCP Code

Telstra customers were overcharged over $30 million on global roaming charges between 2006 and 2012 – and under the new Telecommunications Consumer Protection Code (TCP Code), the telco giant has been issued a formal warning from the Australian Communications and Media Authority rather than a fine.  Is the TCP Code effective in asserting real power over telcos? This is an issue we have been and will be watching closely, as it is of great importance to many of our credit repair clients. We examine this case in detail. By Graham Doessel, Founder [...]

‘Talk Like A Pirate Day’ For Childhood Cancer: Illness and Your Credit File

Aaargh me hearties! MyCRA be helpin' to raise money and awareness of issues around childhood cancer support through ‘Talk Like A Pirate Day’. Talk Like A Pirate Day is dedicated to raising awareness of the impacts that childhood cancer has on families whilst raising vital funds for a great cause. We be raising some serious pieces of eight to help out with those families and we be doin’ it through speakin’ pirate all day today. We be havin’ a great time, an’ we hope you be likin’ our pirates Jamie and Zac [...]

Commercial defaults: don’t risk it with your small business

Media Release Commercial defaults: don't risk it with your small business 12 September 2013 Credit to fund small businesses can be difficult to obtain, and a credit expert warns it is important to stay under the radar when it comes to your credit file to ensure you are not defaulted when you need it most. CEO of national credit repair company, MyCRA Graham Doessel, says small businesses can sometimes find repayments a juggling act but when it comes to maintaining a clean credit file it is essential to make sure all accounts [...]

Credit survey shows mobile bill a priority at expense of mortgage

A NewsPoll survey sponsored by credit reporting agency, Dun & Bradstreet has found that financially strapped consumers would forego paying their mortgage before they skipped paying their mobile phone bill. We look at the details of this survey and the ramifications for their credit file if people choose this path in reality when they are under financial stress. By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repair and www.fixmybadcredit.com.au. The Age published a story The Hard Truth on Credit Reports on Sunday, detailing the results of this survey sponsored by [...]

Telcos to step up spend management awareness under TCP Code

BILL SHOCK! We’ve discussed it frequently. We hear about it frequently as credit repairers. Next month, the Australian Communications and Media Authority (ACMA) is overseeing new guidelines under the Telecommunications Consumer Protection Code (TCP) designed to reduce the instances of bill shock, and hopefully the frequency of credit disputes over bill shock. The new requirements are about to take effect from 1 September. We look at what the new Code requires and what it will mean for consumers. By Graham Doessel, Founder and CEO of MyCRA Credit Rating Repair and www.fixmybadcredit.com.au. Botched [...]

Your credit report – are you paying when you shouldn’t?

Media Release Your credit report - are you paying when you shouldn't? 15 August 2013 Individuals seeking a copy of their credit report are being charged up to $70 by credit reporting bureaus, and a consumer advocate for accurate credit reporting says many are not aware they can access the same report free of charge. CEO of MyCRA Credit Rating Repair, Graham Doessel says many of his clients have been funnelled into the paid option for their credit report, without being given the option to wait and access it for free. “Most [...]

How To Make Your CREDIT CARD work for you

In this week’s ‘Make Credit Work For You’ post we look at credit cards. Do you currently have a credit card? Do you know what your interest rate is? Do you know if you really have the right credit card for your financial circumstances? With so many choices for rates, fees and rewards – it’s smart to spend some time thinking about the appropriate one for you. Knowing how to make your credit card work for you, which starts by picking the right card might just save you from credit debt and [...]

Cyber-safety and financial identity: 5 reasons why parents need to be cyber-savvy.

Media Release Cyber-safety and financial identity: 5 reasons why parents need to be cyber-savvy. 8 August 2013 A credit expert is urging parents to focus on maintaining a dialogue with their children and get themselves up to speed with technology, in order to best prevent families from falling prey to the internet's financial predators. CEO of MyCRA Credit Rating Repair, Graham Doessel says no parent should be complacent when it comes to their child's internet use, particularly when they're engaging in social networking. "At any age, we can be at risk of [...]